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Please contact us for a return authorization number (RMA).

- An RMA must be approved before sending back any returns.
- Any un-authorized returns will not be accepted and customers are responsible for shipping on any un-authorized returns.
- We accept returns for defective items only; if a replacement is sent for a defective item then we will cover all costs.
- Any used filaments cannot be returned for a refund due to it being a consumable item.
- We offer refunds for 30 days from the original purchase for unused items only and a 60 day replacement window for any defective items.
- A 15% restocking fee will be applied and our original shipping costs are not refundable on ALL returns (even though free shipping is offered, we do pay to ship items out)

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